Moving Home With Virgin Broadband.....
It should be simple. Disconnect services at my previous address, connect at the new house. No, Virgin Media have to make a complete hash of it. Firstly the disgusting £30 installation fee, for me to carry out the installation myself 🤔 So what is that fee for exactly ? Charging me to do your engineers job. Not happy with that one at all. The install kit arrives a day late. It is simply a single cable and should be plug and play. Nope doesn't work. The expensive £30 cable is simply a standard cable with a class A++ LTE Band isolator in line. However, the main cable coming into the house already has a Class A isolator which unless you remove the wall box you would never notice. Do I leave that in place or remove that prior to connecting the new cable. No explanation is given in the documentation. After trying everything I can, no joy and still no Broadband.
Next step is contact VM for assistance. However, earlier this week my VM mobile was changed to O2. In doing so I have lost 5g service and I struggle to even get 3g, let alone 4 or 5g, even though last week I was getting fantastic signal on VM sim. Now I am not even able to contact VM for assistance. My new Broadband contract should have started yesterday but here I am having to drive to a friends house to use Internet. VM need to get in contact with me sharpish, because otherwise I'm cancelling and going with another gigabit service instead and dumping my now O2 mobile. I wouldn't mind really, but I changed to Virgin Mobile a few years back specifically to get off of O2. Now it looks like I'll again he dumping O2 and this diabolical Broadband from Virgin as well.
