I don’t understand why something so simple can get messed up. Today, I moved in to my partner’s home and transferred my package and arranged this all with Virgin weeks in advance, I received an email to tell me to take my boxes and hub with me. A really nice installer came round first thing this morning and explained he was told it was a new customer and brought with him new TiVo boxes and hub. Ok not the end of the world. He did a nice job installing a 2nd box to another room.
My partner already has Virgin but then was told a new telephone number had been given to the address, I had explained in numerous conversations the number was to stay the same.
Spent an age getting through to support to explain this and now have to wait days to get the old number back.