Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear that you are having an issue with getting your home move arranged.
When you say the form is not working, can you expand a little more on this for us? Do you get any error messages when filling it out or is it not loading at all?
The team over the phone can help to arrange the house move too. You can reach them on 0345 454 1111 option 1, 4 then 3. This will put you directly through to the Movers Team. Let us know how things go.