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smh_hall
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Moving Home - New Broadband Installation - Existing Line at property

order reference: WS7497026

Earlier today I placed an order for broadband to be installed in a studio I will be moving into in two weeks.

There's an existing broadband line in the building containing the flat under the landlord's name, however I have agreed with them to install a separate line for my studio flat only.

Earlier I got an email saying there was already a line at the address: 

smh_hall_0-1613320243989.png

I called back on the number 0800 0527588, however after I explained the rep I spoke to said she would cancel my order and contact the owner of the current line.

Now when I call the number it hangs up after a short automated message. Who can I speak to to address this situation?

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VM-Jon
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Re: Moving Home - New Broadband Installation - Existing Line at property

Hi there, you will need a duplicate account. I will drop you a private message to help you out with this.


Here to help! I'm an install manager helping out whilst working from home. Find out more


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