Menu
Reply
Highlighted
  • 321
  • 7
  • 17
Superfast
317 Views
Message 1 of 9
Flag for a moderator

Moved to new house/area

Hello, recently ive moved to a new area with my connection, and  these are all the stats. Are the powel levels a bit too low , do they need adjustment guys?  I would appreciate your advice.  I have few forward path attenuators left (6db and 10db) from previous house but i dont think they would rise up the power levels.  Please see attached photos. 

Screenshot_20200719_171345_com.android.chrome.jpg

  • Screenshot_20200719_171338_com.android.chrome.jpg

    Screenshot_20200719_171332_com.android.chrome.jpgScreenshot_20200719_171323_com.android.chrome.jpg

      

    Screenshot_20200719_171311_com.android.chrome.jpg

    Screenshot_20200719_171303_com.android.chrome.jpg

    Screenshot_20200719_171250_com.android.chrome.jpg

    Screenshot_20200719_171235_com.android.chrome.jpg

Never Give up
0 Kudos
Reply
Highlighted
  • 1.18K
  • 74
  • 143
Forum Team
Forum Team
238 Views
Message 2 of 9
Flag for a moderator

Re: Moved to new house/area

Hi Piter, 

thanks for using the forums to get this issue looked into with your broadband service, I am sorry its not quite up to spec as it should be. 

I have taken the time to look into your services on my side and do a health check, which helped me find an issue with your HUB connections and your up/down stream levels. This will need an engineer call out to resolve which we will chat about further in a PM. 

I'll send this now so we can get things underway. 

Thanks,

Megan_L

0 Kudos
Reply
Highlighted
  • 321
  • 7
  • 17
Superfast
222 Views
Message 3 of 9
Flag for a moderator

Re: Moved to new house/area

I have replied to your message. Thanks

 

Never Give up
0 Kudos
Reply
Highlighted
  • 1.18K
  • 74
  • 143
Forum Team
Forum Team
193 Views
Message 4 of 9
Flag for a moderator
Helpful Answer

Re: Moved to new house/area

Hi Piter, 

Thanks for your patience, we have now got your engineer booked in! Please let me know how the appointment goes on this public thread - avoid PMing me as it may not come through. If you still need help after the visit we will be here to help you 🙂

Thanks,

Megan_L

Highlighted
  • 321
  • 7
  • 17
Superfast
167 Views
Message 5 of 9
Flag for a moderator

Re: Moved to new house/area

Quick update after the  kind engineer visit called Rhys 71466.  Very nice lad explained everything and got all levels adjusted with in less than 15 minutes.  Happy customer, thank you. 

Screenshot_20200728_092608_com.android.chrome.jpg

Screenshot_20200728_092546_com.android.chrome.jpg

Screenshot_20200728_092539_com.android.chrome.jpg

Screenshot_20200728_092523_com.android.chrome.jpg

Screenshot_20200728_092517_com.android.chrome.jpg

Never Give up
0 Kudos
Reply
Highlighted
  • 321
  • 7
  • 17
Superfast
109 Views
Message 6 of 9
Flag for a moderator

Re: Moved to new house/area

Hello again, since last engineer visit all levels were adjusted no issues at all. Since few days i noticed that my upstream is only locked on 2 parts instead 4 i might be wrong but more importantly levels went at over 50 and few drop outs have happened. Could you check my connection again please Virgin Media?  Thanks

Never Give up
0 Kudos
Reply
Highlighted
  • 2.99K
  • 166
  • 278
Forum Team
Forum Team
75 Views
Message 7 of 9
Flag for a moderator

Re: Moved to new house/area

Hello piter,

 

I've had a look at your details and can confirm that the CMTS (the piece of kit you connect to on our network) hasn't been upgrade to 4 upstream channels so the 2 channels are correct. I've also had a look at the rest of your network details and can confirm that the levels are all within range when looking at the live stats.

 

Can you tell us more about how your connection is behaving?

 

Thanks,

 

Lisa

0 Kudos
Reply
Highlighted
  • 321
  • 7
  • 17
Superfast
55 Views
Message 8 of 9
Flag for a moderator

Re: Moved to new house/area

Hi, since last post the connection seems to be operating ok.  Upstream levels dropped down to 44-45 so thats always good instead over 50.  And havent had any drop outs  yet at present. Thanks for your time. 

Never Give up
0 Kudos
Reply
Highlighted
  • 6.51K
  • 409
  • 413
Forum Team
Forum Team
29 Views
Message 9 of 9
Flag for a moderator

Re: Moved to new house/area

Thanks for letting us know Piter, we're here if you need anything else. 

Emma_C - Forum Team
0 Kudos
Reply