As the subject states, I have just recently moved with family to a new build property. After looking online, I've found that VM provides up to 516mbps to the entire street except 2 of the 3 new builds. I've spoken to multiple customer service agents and either gotten nowhere & told to look elsewhere, or been told an engineer is booked to visit the property (4 times now) and they've never shown, with calling after finding out that they were never going to attend in the first place.
I believe it's simply down to UG cables needing to be laid from the street to the property. It's been such a hassle for the sake of around 3 metres of cable. Any help would be greatly appreciated as I'd really like to take out a 500mbps package with VM.