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northern_enigma
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Moved to a new build property

As the subject states, I have just recently moved with family to a new build property. After looking online, I've found that VM provides up to 516mbps to the entire street except 2 of the 3 new builds. I've spoken to multiple customer service agents and either gotten nowhere & told to look elsewhere, or been told an engineer is booked to visit the property (4 times now) and they've never shown, with calling after finding out that they were never going to attend in the first place. 

I believe it's simply down to UG cables needing to be laid from the street to the property. It's been such a hassle for the sake of around 3 metres of cable. Any help would be greatly appreciated as I'd really like to take out a 500mbps package with VM.

Many Thanks!

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Richw1982
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Re: Moved to a new build property

Are you already a VM customer?

I work for VMO2 but all opinions are my own and are based on my own experiences
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Christy_D
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Re: Moved to a new build property

Hi there

Have you spoken with the move and transfer team?

I'll pop you a private message to see If I can assist at all.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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northern_enigma
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Re: Moved to a new build property

@Richw1982 No as I haven't been able to get it at my previous property.

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Christy_D
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Re: Moved to a new build property

No problem @northern_enigma 

Please check your inbox for my private message


Here to help! I'm a technician helping out whilst working from home. Find out more


Robert_P
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Re: Moved to a new build property

Hello northern_enigma

 

Have you been able to check for the Private Message from Christy_D?

 

Rob

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