I ordered Virgin Media on the 09/04/2022
My pre-install date was set as 16/04/2022
My install date was set as 26/04/2022
On 25/04/2022 i was informed that the work hadn't taken place on 16/04/2022. Yet this was the first time i was told, despite someone knowing for 9 days.
I was given a new install date of 09/05/2022, less than 24 hours notice that the installation would be delayed 2 weeks.
We're now stuck with no internet. My wife is a doctor and I run an online healthcare business. Both of which require long hours at work and then to continue work at home and to be on-call 24 hours a day.
We're both having to pay for data upgrades on our mobiles and using their hotspots to try and work. As you can imagine, this isn't very fast and is turning a usual 15 hour day into an 18 hour day (i worked until 11pm last night and started again at 5:00 this morning to try and catch up).
I called the helpline on the 25/04/2022 and was given some pretty uninterested service and told that they'd speak to the area manager about speeding up the connection date and contact me. Needless to say i still haven't received any contact.
Frankly, if the date can't be brought forward i won't be staying with VM, as there are other companies that can connect me in a shorter time-period, who haven't let me down already and have also offered to provide wireless dongles until the installation date.
2 weeks without internet might seem trivial. But when it results in healthcare workers having no choice but to drive to and from work with 5 hours break, 4 hours sleep. To then complete another 18 hour day. There are literal lives at stake.