I've moved into a new flat and the previous tenant has left a virgin box with no power cable it appears, and it is wired into the wall with the white cable and nut attached to the box - photos attached of box left behind. I can't remove the box with the nut screwed to the cable.
I want to order the Big Bundle so I can get internet (as currently just using a hotspot which isn't working well for working from home) and also TV (as currently can't get any TV signal for channels on TV). I've looked into ordering but I'm only being given QuickStart delivery as an option at checkout and not an engineer to come out and install it.
If I get QuickStart delivery, will I be able to install and set up myself with the setup that has been left behind? And if I need an engineer, are they still coming out at this time for installations?
The nut is part of the cable. It shouldn't be to tight.
Looking at the modem from the back (as in your picture) rotate it anti-clockwise. The cable with the nut on the end will then come away.
The self install kit should come with everything you need. This will be a 'splitter' that you attach to the cable you have just removed. Then two cables from the splitter - one to your new modem and one to your new V6 TV box.