You’ve obviously contacted virgin by phone to inform them of the house move, if your account still states leaving, then it’s advisable to contact them by phone again to enquire as to the status of your move activation.
Welcome to our community forums and thank you for your first post.
Sorry to hear you experienced this with your house move. I have been able to access your account using your forum details and I can see you recently spoke to a member of our team in regards to this. Has the issue been fully resolved with our team? Do you need any further help?