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morf1
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Moved house, no internet

Moved house this Saturday, and requested that my service be moved to my new house.  Ive got the router connected correctly, but I have no internet.

Ive tried calling but I get cut off while waiting, I tried the chat service which I was able to have confirmed that my line hasnt been activated (I didnt recieve a text?) and was transferred to another department where I waited so long everyone had gone home.

Any chance someone could sort this?  Not sure what else to do about it.

Thanks.

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MikeRobbo
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Alessandro Volta
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Helpful Answer

Re: Moved house, no internet

All new installs / replacement electronic equipment needs to be activated.

You can try the Activation number -  0800 953 9500 

Best time to phone is 08:00

Or

You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


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