Moved house but can't activate my broadband connection
a week ago
Hoping someone can help me here. I moved homes and arranged to move my VM broadband with me. The activation was due today, but I still have no internet. I spent the entire day on the online chat with no luck. I called the activation phone number also, but can't remember the password I created when I joined VM, so find myself without connection and needing it to work from home. Can anyone help please?
Re: Moved house but can't activate my broadband connection
a week ago
VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.
You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.
You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1,2 and 4.