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4wheels28
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Moved house but bband not working

I've plugged my router in. Got a white flashing light. 

TV works.. Internet doesn't. 

The help wizard says account issues... 

Can one of you sort this it out for me? 

I've connected it properly

Thanks

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MikeRobbo
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Alessandro Volta
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Re: Moved house but bband not working

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1, 2 and 4.

Best time to call is 08:00


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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4wheels28
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Re: Moved house but bband not working

Ahhh I guess it doesn't help then I have got my hub 4 plugged in.. And the hub 3 they sent is still in the box.

Can you sort it out from where you are? Do I really need to ring? Vm is a media company after all. 

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MikeRobbo
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Alessandro Volta
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Re: Moved house but bband not working


@4wheels28 wrote:

Ahhh I guess it doesn't help then I have got my hub 4 plugged in.. And the hub 3 they sent is still in the box.

Can you sort it out from where you are? Do I really need to ring? Vm is a media company after all. 


I'm not VM.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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