Moved house and now my internet is absolutely awful.

[angus2]

I've got my internet box down stairs in the living room and I have a playstation in my bedroom. The plsysation is right above the internet box but I can't get a decent connection. I'm meant to have 1GB speed which I know that will obviously branch out to all different devices connected. I have 2 ps5s, 2 iPads and 2 phones connected. I've done internet speed checks on Google and the plsysation Google says I'm running at 10mbps download and 30mbps upload whilst my playstation says 386kbps download and 1.6mbps upload. Everything is running extremely slow and I cant not use WiFi on my phone because my signal here is awful. I've rang up a few times about it and every time they say it's ok when it's clearly not. Im having to restart my internet box about 3-5 times a day for absolutely nothing to work

[jbrennand]

If you can... connect the two consoles on Cat6a ethernet cables - that will give the best connection possible.

Re the wifi see this..

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Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[Arissa_H]

Hi Angus2 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊.

Sorry for the delay in responding as Jbrennand has advised have you managed to get this resolved since Tuesday or are you still having this issue? 

Let us know, we will do our best to help.