I've just moved house and have transfered my boradboad. I have connected my wifi box but unfortunetly my wifi is not working. I have been informed to call in to get this sorted out. However, I've been trying for over a week.... I have wasted many hours in attampt to contact customer service but there is no result. I understand that customer service may be busier than usual due to the covid pandemic, however, I am paying for broadband that is simply not working. How can I get this sorted out? I was also wondering how I can request a new memorable word that is used when I call customer service?