Moved home

[Cornsy13]

Recently moved home , set up new broadband but now says connected without internet ? Anybody shed any light on this as custimer service haven't

[Adduxi]

Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.

Or it could be the cable is disconnected at the street cabinet, and will need a technician to re-connect the cable.

[Carley_S]

Hi @Cornsy13
Welcome to the community.
I'm sorry to hear you're currently having issues with your newly installed broadband service after your home move. I can see on our systems, that you have been in touch and this has been resolved for you. Please let us know if you have any further questions or concerns, we'll be here to help if needed.