We moved home on Sat 23/1/21, and the new cable kit arrived in the post for QuickStart.
Have tried setting up multiple times over 4 days, and cannot get a connection. No-one answers the helpline, been on it for ages, and now its closed again for the day. I cannot sign-in to virgin.com or the app as it says I am no longer a customer.
Is it because I need to activate the account? Last night the chat bot on the help page was finally picked up by a person, they told me all i could do was call the number.
This morning I got a text from Virgin saying the account was activated. Swiftly followed by a request for a direct debit setup. But I am already paying £92 per month. Service is still not working.
I reply help, and was texted to call the number again - 08009539500, still no answer, that's 4 times at over an hour each, very tired of their muzac.
On the forum pages, another number recommended - 03454541111, still no answer. Have been through the virgin pages again and again and again and cannot find a solution or anyway to get this activated.
Knowing that Virgin would likely be useless during house move (we've been a customer for a long time with many issues) we bought a mifi for £40 and are paying £20 per month for unlimited broadband - has worked brilliantly and so easy to set up. We can watch iplayer on the laptop. Maybe the pain of getting virgin to function is not worth it...
