In the middle of moving home, I signed up to virgin. This was done via the online chat and when I said should I book an engineer as unknown if there is a virgin box at the new property I was told to click 'no' and should I move in and find there is no box then to contact.
As per my luck, no virgin box to plug the cable in. However, I'm unable to contact anyone as to when I call I'm told the contact centre is closed due to coronavirus.
Any advice on how I can arrange a site visit? Does anyone know how long it takes usually to get someone? The salesperson seems to make it sound like it was all fine but obviously moving in without internet and having to remote work is a bit of a pain (especially as starting a new job in 5 days (Monday)).