I've just moved home and installed my own equipment. So far the service has not been activated, I have spent 6 hours so far on the phone to support with no resolution in sight l, my service should have come up on saturday. My router is showing a green wifi light and the bottom light flashing green. As I'm working from home this is rather inconvenient. Anyone able to help?
Re: Moved home and Internet has not been activated
Try again on the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, Call at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.
Or, text the same details to 07533 051809 - responses are slower though.
If they keep saying its activated and it isnt there may be another problem on your connection that needs sorting
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.