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Moved House and can't activate account

Hi, 

I've moved house and brought over my virgin media box, all my equipment is set up but now nothing is working.

I sent an activation text 'GO' like instructed however it was unable to activate and I can't get in touch with anyone over the phone/ the chat. 

According to the starter kit everything on the box seems to be working I just can't seem to activate. I also logged into my virgin media account but it says I'm no longer with Virgin.

Any help would be very much appreciated.

Thanks,  

 

 

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Re: Moved House and can't activate account

Hi there can you pm  me the so I can try and help you 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Moved House and can't activate account

absolutely!
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Re: Moved House and can't activate account

Thank you so much for sorting this 🙂 

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