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Moved House, Hub 3.0 internet access now denied.

Hi there,

Wondering if someone could help me, ideally from the mod / tech team. I’ve seen a few posts about this issue.

I’ve moved house (both old and new house are with virgin) and after informing VM, was told my internet would be connected / receive my QuickStart set up today.

I received the insulator cable, plugged in the router and texted GO to the Quickstart number, but my Internet access is denied (seeing this on the router settings page).

Having read a couple of posts regarding this issue it seems the MAC address may need changing.

I have put it in modem mode and restarted, as well as waiting the hour for it to set up. I’ve tried calling and web chat but I can’t get through to the tech team.

Any help would be useful as I’m currently WFH 

Cheers 😊

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Re: Moved House, Hub 3.0 internet access now denied.

  • Did you ring up and check it's been activated? 
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Re: Moved House, Hub 3.0 internet access now denied.

Hi,

Yep I called the activation number and they said the internet had been activated

cheers 😊

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Re: Moved House, Hub 3.0 internet access now denied.

I have the same problem but can’t get through to the activation number just beeps and goes off 

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Re: Moved House, Hub 3.0 internet access now denied.

What number did you call , I’m having the same problem 

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