Virgin Media Community

[alialo]

My router is currently located in an upstairs office that has recently been converted into a bedroom for my daughter. Previously it was located in the living room downstairs, and the cabling to the wall box is still in place from the inside to the outside of the house, only with the end cut off where it terminates.

Am I correct in thinking that it should be possible to disconnect the current wall box connection, crimp a connector back onto the end of the old cable and join them back together? Is there anything I'm missing?

I've read that it costs £99 for an engineer to come out, but seems a bit excessive for (what I assume would be a) two minute job. Has anyone had a similar experience and perhaps knows if there is any way to get the fee waived?

Many thanks

[Tudor]

Sorry, but you still need a technician to fix it. It’s against the T&C to do any work yourself on the VM infrastructure. Also if the F plug has just been cut off it’s likely that the cable has been disconnected from the omnibox.

[alialo]

The F connector has only been cut off the end of the old cabling attached to the side of the house. The cable coming in from the street is still live - it's just joined to one that goes into another room.

My plan (and what I assume an engineer would do) was to put a connector back on the previous cable, disconnect the current 'live' cable and connect it back up to the old one. Although guess that doesn't make any difference if it's against the T&Cs haha...

Are Virgin still not performing non-essential changes? I spoke with them a little while ago and was told they can't send anyone out to move it.

[Laurie_C]

Hi alialo,

Thanks for getting in touch and welcome back to the Community Forum!

As Tudor has kindly advised, it would be against our Terms and Conditions if you performed this work yourself. I'm afraid that we aren't currently able to book any non-essential technician visits, due to the current COVID-19 restrictions. I'm afraid that I wouldn't be able to give a timeframe on when these visits will be able to begin again. However, if you continue to reach out to us, either via the Forums, or over the phone, we will be able to book this in for you when we are able.

Please let me know if you have any more questions.

Kind regards,

Laurie