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Move outside brown box

cook3
Joining in

I've had a porch built but the brown box is inside the porch and I want it moving just 1 ft outside of the porch or a foot outside the porch how do I contact them to get it moved

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @cook3 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

Hi @cook3 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Joseph_B
Forum Team
Forum Team

Hey @cook3,

Welcome to the Community Forums and thanks for the post.

I can certainly go ahead and get a technician booked through for you if you want me to go ahead with this, let me know and I can get this sorted for you.

Cheers. Joe

iainf
Joining in

hi i was wondering if someone could message me or email me regarding getting an engineer out to move our outside virgin box

Tried phoning but i never get through

Many Thanks

Hi iainf,

Thanks for posting and welcome to our community 🙂

Do you mean you're not a Virgin customer and want the box removing, or you're a customer and the box is damaged?

Alex_Rm