Move outside brown box

[cook3]

I've had a porch built but the brown box is inside the porch and I want it moving just 1 ft outside of the porch or a foot outside the porch how do I contact them to get it moved

[newapollo · Accepted solution]

Hi @cook3 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Joseph_B]

Hey @cook3,

Welcome to the Community Forums and thanks for the post.

I can certainly go ahead and get a technician booked through for you if you want me to go ahead with this, let me know and I can get this sorted for you.

Cheers. Joe

[iainf]

hi i was wondering if someone could message me or email me regarding getting an engineer out to move our outside virgin box

Tried phoning but i never get through

Many Thanks

[Alex_RM]

Hi iainf,

Thanks for posting and welcome to our community 🙂

Do you mean you're not a Virgin customer and want the box removing, or you're a customer and the box is damaged?

Alex_Rm