Virgin Media Community

[Clarebo65]

I want to book an engineer to move my hub to another room, have tried the website but this takes me round in circles 😂😂

any suggestions?

would rather not chat with the bot

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Zoie_P]

Hi Clarebot65, 

Thank you for your post and welcome to our forums 🌞

I am sorry you have been having issues with our chatbot, I can see you have not been in touch with our team from our systems since your post. We can look at getting this moved for you but please be aware there may be a £25.00 fee.

I will pop you over a PM, to get your details. Keep an eye out for the little envelope 📩.

Zoie

[Carley_S]

Thank you for joining us on private message @Clarebo65 

I have now booked you a visit for your relocation request. Please do let us know if you need to reschedule or change the appointment at all, we'll be here to support further if needed.