on 27-01-2022 15:57
Hello,
We recently moved house and the hub connection point is currently located in the nursery. We'd like to move this into the office if possible? There are multiple ports currently in the office for a wired connection to certain rooms and would like to move all of this to the office as well.
Also when we moved we recieved the wrong kit for our hub connection, it was a push fit cable but the hub connection point is a screw fit. We've had to use our old cables which had all the cables for the TV as well so it's a proper mess at the minute!
Answered! Go to Answer
on 27-01-2022 16:01
on 27-01-2022 16:01
on 27-01-2022 16:10
Thanks for the reply! Seems a bit old fashioned to have to call up haha! I'll give them a ring and see how I get on.
on 27-01-2022 16:28
on 27-01-2022 16:39
“Also when we moved we recieved the wrong kit for our hub connection, it was a push fit cable but the hub connection point is a screw fit.”
All new cables are the push fit type, you just push them on over the threads on the F socket.
on 27-01-2022 16:58
Yeah i thought that and I've really tried but it won't go on for love nor money haha
on 27-01-2022 17:06
book it through retentions - they are more likely to do it FOC
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre