Move cable entry point

[RR62]

Would like cable entry point moved. Can some nice person from Virgin message me to arrange please.

[newapollo · Accepted solution]

Hi @RR62 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and help.

Or wait a day or two (it might be longer due to Easter Bank Holiday weekend) and a member of the Forum Team should pick this up for you and help.

[RR62]

Thanks for the reply. I’ll ring Tuesday if nothing in between. Cheers.