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Micky2ers
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Move box

How can I book an engineer to move my bradband and TiVo box to another room?

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jbrennand
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Re: Move box

You need to call it in and theer will be a £99 charge. Note that they wont actually do it until normality resumes - they will add you to the list and give a date to be advised (unless you get lucky)

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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LittleMick73
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Re: Move box

Hi you will have to phone to request it, but if your services are working virgin are only undertaking urgent repairs for the time being, when they will do it will cost £ 99 as non fault call out. Regards Micky
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Beth_G
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Re: Move box

Hi Micky2ers,

 

Welcome to the Community Forums, thanks for getting in touch.

 

I'm afraid that we aren't currently carrying out equipment relocation appointments, as we are limiting non-essential jobs due to Covid-19. More information about our response to Covid-19 can be found here.

 

As of yet, we don't have a date of when we will start continuing to carry out non essential jobs, but as soon as we do, we will let you know. We'll be more than happy to book that in for you from here when that time comes around.

 

If you need anything else at all, please don't hesitate to ask.

 

Kind regards,

 

Beth

Beth
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Ashtag111
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Re: Move box

Hi is this still the case? Or can I book this?

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Tudor
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Re: Move box

Please raise your own post, you will be glad to hear the cost is now £25.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Beth_G
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Re: Move box

Hi Ashtag111,

We can certainly get a relocation appointment booked in for you if required. We are no longer postponing these visits and I can confirm that the charge has been reduced to £25 🙂

I'll pop you over a PM now so I can take some details and discuss this further with you.

Beth

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