Virgin Media Community

[Evansr83]

Hi,

New to this forum, we are looking to relocate our tivo box and router in our room and would like the outside cable to enter through a different location on the wall outside, do Virgin do this for us and any idea what cost would be involved?

[SCA1972 · Accepted solution]

Yes, they can do that for £25.  You need to call them and request a non fault call out to do the work, or you can wait a few days for one of the forum team to get here and they can usually help book an appointment for you.

______________________
Scott

My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[Ayisha_B]

Hi @Evansr83,

Welcome to our Community Forums and thanks for your post. 

We can certainly help book an appointment for you, if you've not arranged this already and as @SCA1972 has advised this will be a non fault call out with a charge of £25.

Will pop you a PM now to confirm some details and we can take it from there 🙂