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Evansr83
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Move box and router

Hi,

New to this forum, we are looking to relocate our tivo box and router in our room and would like the outside cable to enter through a different location on the wall outside, do Virgin do this for us and any idea what cost would be involved?

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SCA1972
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Re: Move box and router

Yes, they can do that for £25.  You need to call them and request a non fault call out to do the work, or you can wait a few days for one of the forum team to get here and they can usually help book an appointment for you.

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My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Ayisha_B
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Re: Move box and router

Hi @Evansr83,

Welcome to our Community Forums and thanks for your post. 

We can certainly help book an appointment for you, if you've not arranged this already and as @SCA1972 has advised this will be a non fault call out with a charge of £25.

Will pop you a PM now to confirm some details and we can take it from there 🙂

Ayisha_B
Forum Team



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