Yes, they can do that for £25. You need to call them and request a non fault call out to do the work, or you can wait a few days for one of the forum team to get here and they can usually help book an appointment for you.
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Scott
My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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