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Missing welcome pack

Joining in

I have had virgin media internet for almost a month now but have never recieved any email containing a welcome pack. As such I have no account number, area code or username with which to set up my virgin media account.

The internet itself is installed and fully operational. I have been in conversations using live chat on the website and identified the email address on file, the agent even reset the password telling me a verification email would be sent out.

No verification email came, and the details the agent provided me with do not work. I am convinced they dont have my email entered correctly, as I got an immediate response to the verification email for this forum.

Please can someone get back to me, and perhaps try to escalate this issue so I can set up my account and manage it correctly.


Forum Team
Forum Team

Hi @AstridMarsh


Thanks for posting on our community forum. 


Just to check - have you not received a bill as of yet? This should have all of your details on also.



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