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Missing virgin media wall socket

Joining in

I have just moved in a new property and got the self install package. However there does not seem to be any socket to install the round plug in. I have attached photos of the plugs in the house.

Thank you for your help





The photos just show a generic TV aerial socket and generic telephone socket.

Do you have a plastic VM omnibox on a wall outside the property where the VM cable comes in from the street? If so, can you trace any cables from that which enter your home?

Sometimes VM cables are cut and removed by previous occupiers. Sometimes no wall box is present but the connection is made via a trailing lead from the omnibox outside.

If you don't have any existing connections, you'll need to request a VM technician installation to fit one.

Very Insightful Person
Very Insightful Person
If you need to.... Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi Bubbinski, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear it looks as though you have no socket to complete the self installation. 

We can change this to a manned install for you however will need to confirm some details with you. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

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