Virgin Media Community

[Revan1221]

I have just received My quick install kit and I haven't received a splitter or anything, I've swapped from a different broadband supplier and now I've got no way to connect the hub to the internet, it's the new gig1 hub 4 and I'm a bit annoyed by it as I was hoping to have it set up by now

[jb66]

you dont need a splitter if you just have broadband

[Revan1221]

I've connected it all up and it's still not working unfortunately and the set up guide shows a splitter being used and no other information, and when I call up to activate it the automated line says the signal can't be sent

[jpeg1]

The instructions assume you have a TV box as well.

If you only have broadband and no TV service as well, just connect the Hub straight to the wall box or wall lead.

If that doesn't work then you will need to phone up and ask for a manned install. 

[Tudor]

The hub may not have been activated phone Equipment activation on 0800 953 9500.

If that fails phone for a technician’s visit on 0800 052 1734.

[Travis_M]

Hi @Revan1221

Thanks for posting on our community forum!
 

Sorry to hear about your issue, have you managed to speak to our team via the above numbers? I can look to get this sorted for you if not

Regarda