Missing quickstart delivery

[bayleygrace2003]

Hi,

I have ordered the student package of the broadband for 12 months. 

I received a digital contract summary and the account number and area reference code are both missing on the document. Meaning, I cannot register online. 

My delivery should’ve taken place yesterday (14th of September 2022) and did not arrive. This is quite urgent as myself and housemates are all without Wi-Fi and due to start university in 5 days. 

Any help would be greatly appreciated as I’m currently at a loss of what to do. 

Thank you 

[VM-Jon · Accepted solution]

Hi @bayleygrace2003 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon