I received my Super Hub 3 the other day for self install. During the ordering process I noticed that I have the "Different Kind of Wall Socket" which requires a power supply and requested this as part of the order. I have just returned to Virgin after 18 months with Sky and when we previously had Virgin broadband, had this power supply to the wall box.
I haven't received one despite requesting and surprise surprise my hub won't activate and I have the flashing green light.
I called Virgins support line for activation and spoke to a friendly operator but they didn't seem to know what on earth I was talking about and now have to have an engineer visit which is really frustrating, especially as don't really want anyone visiting the house at the moment with Covid-19 going on.
Can anyone confirm if I am correct that I do need this power supply? Socket I have is this one:
Its not the power supply to the SuperHub 3, that is plugged in already or there wouldn't be any lights!
Its the power supply that gets connected into the wall plate (type of wall plate with one with a coax socket to connect cable from the router to wall plate) AND a coax cable that exits the wall plate that connects to a special plug with a coax socket on it.
Its really frustrating as I was specifically asked during the ordering process which type of wall plate I had and that if I had the type in my house, did I have a power supply for it. I answered "no" to that question and it said one would be posted to me.