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Gnparra15
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Missing power supply hub 3

Hi 

I just received the quickstar hub 3 box and the power supply is missing. I have tried to call and it have been impossible.

I am working from home and I need asap internet 

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-tony-
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Re: Missing power supply hub 3

keep trying the phone or the chat service - will flag the thread but it can take VM a few days to get to threads

____________________

Tony
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Emma_C
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Re: Missing power supply hub 3

Hi Gnparra15, 

Thanks for your post and welcome to our community. 

Really sorry that the power supply is missing, this isn't good. 

I've had a look into this and can see that since posting you've spoken to the team who are getting this sorted for you. 

Please let us know if you need anything else. 

Emma_C - Forum Team
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Gnparra15
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Re: Missing power supply hub 3

Hi Emma. I spoke with the customer services team, and they promised me that the cable arrives today, and it hasn't arrived. I am using the data from my mobile to work, and I need the services urgently. please can you help me?

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Gareth_L
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Message 5 of 8
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Re: Missing power supply hub 3

Hello Gnparra15

Sorry to hear about missing cable 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Missing power supply hub 3

Hello Gnparra15

Thanks for those details 

I have asked to see if we have an engineer in the area that can pop one through your letter box as soon as possible 

Gareth_L

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Gnparra15
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Message 7 of 8
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Re: Missing power supply hub 3

It would be perfect. I am  struggling with my work and my son's university

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Gareth_L
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Message 8 of 8
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Re: Missing power supply hub 3

Thanks for replying Gnparra15

We will have this with you as soon as we can 

Gareth_L

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