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paulwharton1970
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Missing plug

on ‎30-05-2021 06:33

I got my Quick start pack yesterday but when following the instructions I noticed I have a different box on the wall. I need a HDU plug to power the socket, anyone know how I get one? I can't call Virgin as I am deaf and from my experience yesterday I'm not sure Live Chat will understand my problem.

Screenshot_20210529-212137_Chrome.jpg

 

Thanks.

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nodrogd
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Re: Missing plug

on ‎30-05-2021 10:30

Last I heard from the Forum Team team this is not something that can be despatched separately & requires a tech to provide.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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David_Bn
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Re: Missing plug

on ‎01-06-2021 09:20

Good Morning paulwharton1970,

 

Thanks for your post on our Community Forums

 

I do believe this has now been resolved, and we have been able to complete a speed test in the process with you. 

 

Is everything now working as expected?

 

Kindest regards,

 

David_Bn

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