I was sent my virgin broadband hub and it works fine, however, the extension wire does not connect to the wire coming out of the wall. I've been told I need a female coaxial cable to connect the wall wire to the extension wire. The issue is there is also a second, exposed wire coming out of the wall. I think the person in the house before I moved in had removed a part for the broadband.
I want to know: 1) is the female part all I need, 2) is the wall socket safe, 3) do I require an engineer to look at this, and if so, will virgin charge for this service?
Thanks in advance!