Menu
Reply
Walksy13
  • 5
  • 0
  • 0
Tuning in
442 Views
Message 1 of 9
Flag for a moderator

Missing part

I was sent my virgin broadband hub and it works fine, however, the extension wire does not connect to the wire coming out of the wall. I've been told I need a female coaxial cable to connect the wall wire to the extension wire. The issue is there is also a second, exposed wire coming out of the wall. I think the person in the house before I moved in had removed a part for the broadband.

I want to know: 1) is the female part all I need, 2) is the wall socket safe, 3) do I require an engineer to look at this, and if so, will virgin charge for this service?

Thanks in advance!

 

 

0 Kudos
Reply
stabilo00
  • 283
  • 37
  • 57
Fibre optic
399 Views
Message 2 of 9
Flag for a moderator

Re: Missing part

You would be better posting photos of what you have then someone will help.
0 Kudos
Reply
Z92
  • 2.59K
  • 208
  • 416
Trouble shooter
390 Views
Message 3 of 9
Flag for a moderator

Re: Missing part

Do you have/have had Sky TV in the past? They can replace the VM connection with there own cables which are not compatible. The best way to check is to try and identify where the cables go to on the outside of the house and see if they go to a brown/grey/purple box near the floor or somewhere else.

It could also be that someone has removed the isolator from the wall, meaning the cable will now have the wrong gender. You can fix this yourself at a cost of a few pounds or get an engineer to fix it if you don't feel comfortable doing it.

Walksy13
  • 5
  • 0
  • 0
Tuning in
355 Views
Message 4 of 9
Flag for a moderator

Re: Missing part

Photo here 

IMG_20210521_204847_resized_20210523_073925838.jpg

 

 

 

0 Kudos
Reply
Walksy13
  • 5
  • 0
  • 0
Tuning in
354 Views
Message 5 of 9
Flag for a moderator

Re: Missing part

Thank you, will check that out. I have uploaded a photo now as well. 

0 Kudos
Reply
Adduxi
  • 5.63K
  • 462
  • 1.42K
Very Insightful Person
Very Insightful Person
325 Views
Message 6 of 9
Flag for a moderator

Re: Missing part

You need this coupler Tristar Data cable coupler | DIY at B&Q

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Walksy13
  • 5
  • 0
  • 0
Tuning in
322 Views
Message 7 of 9
Flag for a moderator

Re: Missing part

Thank you 

0 Kudos
Reply
SonarUK
  • 616
  • 26
  • 81
Rising star
317 Views
Message 8 of 9
Flag for a moderator

Re: Missing part

the above is what is needed for the single white cable.

the other 2 connections are for sky.

 

you can also tidy that area up if you want to place your own box on the wall to make it look cleaner. I'm sure if u look on amazon ull be able to find a cover to hide the mess.


https://twitter.com/SeriousFamily

M500 | Hub 3 Modem Mode | Asus RT-AX86U | Asus RT-AC86U
0 Kudos
Reply
Walksy13
  • 5
  • 0
  • 0
Tuning in
311 Views
Message 9 of 9
Flag for a moderator

Re: Missing part

Thank you!

0 Kudos
Reply