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Missing external cable/junction box cover

I have tried to contact Virgin regarding a missing external cable/junction box cover that needs to be replaced, however this hasn't been possible.  Could someone from Virgin please contact me with regard to its replacement before damage to the wiring etc as everything's now exposed.  Thanks

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Re: Missing external cable/junction box cover

Good Morning. 

 

A very warm welcome to the forums and thank you for taking the time to report this. 

 

please could you let me know the location of the box? Also if possible could you include a picture? 

 

Kind regards,

Zak_M

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Re: Missing external cable/junction box cover

Hi Zak

The cables are outside the house as per photo attached.virgin terminal box.jpg

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Re: Missing external cable/junction box cover

Thank you for coming back to me. 

 

Can you confirm for me, Are you a virgin media customer? 

 

Kind Regards 

Zak_M 

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Re: Missing external cable/junction box cover

Yes, we're virgin media customers account number [REMOVED]

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Re: Missing external cable/junction box cover

Thank you for coming back to me, 

Please could I ask for you to remove the last post, It contains some sensitive information. 

 

I am going to drop you a PM to get some further information. 

 

Kind regards 

Zak_M

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