Missing confirmation and delivery emails

[Inge]

Hi everyone

I ordered broadband on the 26th of June, with a delivery date of the self-install kit stated to be the today, 2nd of July. However, I got no confirmation delivery for the email, nor my final contract, not even in spam or junk folders, and the order failed to arrive today. 

I have struggled to find out how I am supposed to resolve this rather unexpected problem, so any help here would be sincerely appreciated.

Inge

[VM-Jon]

Hi @Inge 

thank you for reaching out to us here, welcome to the community.

please accept our apologies for the delay in receiving your equipment, I would like to take a look at this for you. To do so I will need a few  more details so I’ll send you a private message for this.

thank you

Jon