on 04-06-2023 10:36
Hello.
The brown external cable cover is missing from the front of my house. Could someone from Virgin Media please contact me to arrange a replacement.
Thank you.
on 04-06-2023 11:43
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 06-06-2023 11:51
Hi Ap987,
Thanks for posting and welcome to our community 🙂
Sorry to hear the cover is missing from the outside box, I can see from our side you've not been able to arrange an engineer to fix this, so I've popped you over a private message.
Alex_Rm