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Missing address for new broadband

Joining in

I want to get broadband with Virgin Media but my address is still listed as a series of flats, not as a whole house (which it’s been for 15+ years so the address file is v out of date), and is not showing as a property you can serve.  The houses either side in our road are listed as ones you can serve.  How can I get this resolved?


Problem sorter

Hi @Andyyoung30 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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