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Missing account number, QuickStart, no delivery


I have ordered the student package of the broadband for 12 months. 

I received a digital contract summary and the account number and area reference code are both missing on the document. Meaning, I cannot register online. 

My delivery should’ve taken place yesterday (14th of September 2022) and did not arrive. This is quite urgent as myself and housemates are all without Wi-Fi and due to start university in 5 days. 

Any help would be greatly appreciated as I’m currently at a loss of what to do. 

Thank you 

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Re: Missing account number, QuickStart, no delivery

Hi @bayleygrace2003 

You could try calling the pre-installs team on 0800 052 1734 - they should be able to confirm installation and delivery of equipment.


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