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imconorirl
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Missing Welcome Email

Broadband installed today but not received a welcome email so I am unable to access accounts for apps/website etc. 

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SteNix2020
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Re: Missing Welcome Email

Has it fell into your junk?

Can normally set up a Virgin My account using your details. 

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imconorirl
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Re: Missing Welcome Email

Have scoured it multiple times thinking I’d missed it, but it definitely isn’t there… 🤦‍♂️

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Jodi_S
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Re: Missing Welcome Email

Hi imconorirl,

 

Welcome to our community and thanks for posting. Really sorry to hear that you've not received your welcome email and that you're unable to register for an online account due to this.

 

As it been a short while since your last post has any email come through at all? If not let us know and we will happily help you get registered for an online account.

 

Kind regards Jodi. 

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imconorirl
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Re: Missing Welcome Email

Hi, Good Morning;

No, we still haven't received anything as of this time, so any help would be great. 

Thank you

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Jodi_S
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Re: Missing Welcome Email

Thanks for coming back to me imconorirl,

 

We will certainly help you to get registered with an online account for you. I will pop you over a private message to take some further details from you.

 

Please click on the purple envelope to accept the chat.

 

Kind regards Jodi.  

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