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rachelmore
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Missing Wall Socket

Hello,

I recently moved in to a flat where there was VM previously, so ordered a quick start kit. However, upon moving in I realised there was no wall socket - the previous owners must have removed the wiring.

I have checked all cables coming in to my flat and none appear to be the wall socket needed. I believe I will need an engineer visit, can someone please help me arrange this?

Many thanks,

Rachel

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Hetty_R
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Re: Missing Wall Socket

Hi rachelmore, 

 

Welcome to our community forums! 🙂 

 

I am sorry we haven't arranged an engineer for the set up of your new services. 

 

I've checked and it looks like you've managed to speak with our team today. Have they been able to book an engineer for you? 

 

Look forward to hearing from you, 

Hetty 

 

 

 

Hetty_R
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rachelmore
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Re: Missing Wall Socket

Hi Hetty,

Thank you for your response. Yes they have arranged an engineer for me 🙂

Best,

Rachel

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Hetty_R
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Re: Missing Wall Socket

Hi Rachel, 

 

That's great to hear!

 

Hope you enjoy our services once you're all set up. If you need anything you know where we are 🙂 

 

All the best, 

Hetty 

Hetty_R
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Dcsabee
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Re: Missing Wall Socket

As I see it, I am not the only one with this problem. I am also new to Virgin Media. I recently got the starter kit, but unfortunately I can’t use it either because there is no Virgin Media wall socket. There was some kind of socket in the wall because even now cables protrude from the wall, bare. I would need a technician to solve this problem as quickly as possible.

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VM-Jon
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Re: Missing Wall Socket

@Dcsabee 

Please can you send me a private message with your account details and i will book a visit for you.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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