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25062021
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Missing Triangular CATV Cover and Missing Brown Box Cover

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Hi 

 

The CATV triangular cover is missing off the pavement outside my house. And the cover is missing from the brown box outside exposing the cable wiring to the elements. I have only recently moved into the house and I am concerned that the wiring will be damaged and it looks unsightly, as does the missing pavement cover. How do arrange replacements as I am not currently a Virgin Media Customer? 

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Akua_A
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Re: Missing Triangular CATV Cover and Missing Brown Box Cover

Hi @25062021.

 

Welcome to our community forums and thank you for your first post.

 

Thank you for flagging this up with us. We do not usually undertake this type of work however as this is linked to health and safety, we would be happy to take a further look into this for you.

 

Are you able to provide images of both the CATV cover and the brown box so we can see how best to help?

 

Thanks,

Akua_A
Forum Team



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25062021
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Re: Missing Triangular CATV Cover and Missing Brown Box Cover

Sure - thank you. As below.

IMG_2966.jpg

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John_GS
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Re: Missing Triangular CATV Cover and Missing Brown Box Cover

Hi 25062021

 

Thanks for coming back to us.

 

I'll PM you to get the details, to do a tech slot for the omnibox and send it to the field team for the CATV cover 🙂

 

Best,

John_GS
Forum Team

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25062021
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Re: Missing Triangular CATV Cover and Missing Brown Box Cover

Thank you.  I am replying to your PM now.

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