Missing Outdoor cable cover

[CAL_BRU]

Hi,

We have just had Virgin Media installed, we were sharing our neighbours cable connection until we had our own cable installed. The engineer came round again to install our own cable and outdoor cable box, however, they took the cover from our neighbours box and put it on ours leaving theirs exposed. We had to give it back which has left our cable splitter exposed. We need a replacement cover sent to us please.

Thanks,

[Zach_R]

Hi @CAL_BRU,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that the cables are exposed as a cover is missing. So that I can assist you further, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there with this.

Thanks,
 

[Zach_R]

Hi @CAL_BRU,

Thank you for getting back to me so promptly via private message. As we discussed there, a technician visit has now been scheduled and booked for you.

We're unable to confirm the date/time of the booking publicly for security reasons, but you can check and manage the appointment via your My Virgin Media online account if needed.

Let us know how it goes.

Thanks,