Virgin Media Community

[xiending]

Hi guys

seems like a common issue so hopefully able to resolve this quickly. Set up a order but have had no follow up emails confirming the order or delivery date.

any help would be appreciated 

[Zoie_P]

Hi, xiending, 

Thank you for your post and welcome to the forums 🙂
I am sorry to hear you have not received your confirmation email.

Can you confirm for us what the order was for? Was this a new customer order for media or mobile? Have you ordered WiFi pods? Or getting a new hub?

They can take up to 24 hours and please check your junk folders.
Zoie

[Christy_D · Accepted solution]

Hi @xiending 

Thanks again for reaching out to us on the forum. 

Just checking to see if you have the issue all resolved now or if you require any further assistance?

Many thanks,

Christy

[Anonymous]

did they sort this im in the same position , im due to have it instlalled on the 28th but no email 

[Ayisha_B]

Hi 05hudsond,

Welcome back to our Community Forums and thanks for your post. It's great to have you on board with us!

I can see my colleague sent you a PM yesterday so if you respond back at your earliest convenience, they'll be more than happy to provide you with the info you require. 

Thanks