The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Hey JohnBee70, thank you for reaching out on our help forum and a warm welcome to our community.
Nice to have you on board with us! 🙂
We'd love to help out with relocating your TV box, as advised by Tudor above a non-fault visit will be of £25 one-off charge and we can gladly book you in for one.
I will send you a PM now so we can arrange this.
Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.
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