Virgin Media Community

[SeanTL]

Hello all, 

I have been with Virgin since, god knows when.!

I was tempted to go to Sky but with their reliance on OpenReach it was a disaster in the planning, so have decided to stick with Virgin.

However, we had building work and the wires etc are a mess and are an open invitation for an ASBO delinquent to pull them out.

So i need an engineer to visit and tidy up the wires and to re-install the equipment so i can use the landline, as i now work from home i need the cable to my office as well as the TV router bit.

Just need an engineer who'd figure it out and do it without a thought.

Who, how do i get this organised ?

[jbrennand]

Call in and request a Tech visit to do the job. There will be reasonable £25 non-fault call out charge for the whole job.

A VM person should respond on here in a day or two and offer to book it for you too.

[Hayley_S]

Hello @SeanTL,

Welcome, thanks for posting.

I am sorry for the issues with your wires.

Are you happy with the £25 charge? If so I can invite you into a private message and get this done. Let me know.

Many thanks,

[SeanTL]

Hello, 

I am happy with the £25 charge, just need it sorting asap as currently i have a 12 mtr ethernet running round the house and when it rains or is cold the signal fluctuates.

Not good on a teams meeting.!

[jbrennand]

Do you mean "ethernet" ? Or is it the VM cable from the omnibox to the input point?

VM dont run external ethernet cables so will not do anything about that

[SeanTL]

Hi John, 

Its an ethernet, the VM cable is a mess as the request to get an engineer out

[SeanTL]

Hi Hayley, 

What do we do now ?

[jbrennand]

VM wont touch the external ethernet cable - thats a DIY job.

Did you run it yourself or get someone else to, or was it there when you moved in?

As said they will fix/replace their own cables for £25 - but the ethernet is not their "property".

[SeanTL]

The ehternet was a DIY but the VM was wired to the same location and with the building work its got damaged, so the need for an engineer.

[jbrennand]

Call it in and VM will send a Tech to repair the damage to their cable - but not to your ethernet one.

There will be a £25 non-fault call out charge