Hi Bert054,
Thanks for your post. This is certainly something we can look in to for you.
In order to proceed, we would need to see some pictures so we can ensure we are booking the most relevant visit for you.
Can you please pop back here with pictures of the cable and the state it's in so we can get the appointment booked in for you. It sounds like there may be a health and safety risk in which case the visit would be free.
Once I've seen pictures then I can get things booked in and let you know if the charge would apply 🙂
Speak soon,