I have had virgin fibre installed on 26th September, on the 21st the installers came out to run cable from the street to the house,
they did this through the middle of a gravel driveway at the front of my house, they made such a mess I had to get the installers to call his boss before he left as I was unhappy with the job.
a manager came out the day after and agreed it wasn’t upto standard.
since then they came out and made a start to fix the issue but didn’t complete, now the boss either ignores my calls or messages or if he does answer he says he doesn’t know when the job will be completed.
can I finish the work myself and bill virgin for the works.
iv added pictures to illustrate, the first picture is before they started, seconds when the left on the first day and the 3rd is how it’s been left currently
I asked the boss (John) to escalate my complaint or give me the contact details for his boss but he refused to do that.
If anyone could advise on how to escalate the complaint that would be great
Thank you for your post and welcome to our community.
I am sorry to hear of the issue you have had regarding the installation.
I will send you a private message now to get some further details from you.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide