Massive hole outside my property

[slip_digby]

Virgin Media dug a big hole outside my property in April this year and have not been back to repair it. I have spoken with the call centre about getting this repaired on six separate occasions and it has still not been repaired despite assurances that it would be fixed within 48 hours. The hole blocks the whole of the pavement meaning people have to walk into the road to get past it. Frankly it’s a wonder that one of the local kids haven’t been ran over while passing it. Why is it taking so long to have this repair done? 

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[jbrennand]

I have moved the post as VM dont normaly respond on the Chat forum

[Tudor]

If it’s on council owned land, contact your local council and they will get VM to reinstate it.

[Paul_DN]

Hi slip_digby,

Thank you for reaching out to us in our community and welcome, sorry to hear there was an hole dug by us in April which seems to have been left despite 6 calls into our centres.

So I can gather further information and send this to the relevant team, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Gordon,

I have mailed all the area field managers and sent information including your picture and asked someone to look into this ASAP.

Regards

Paul. 

[jbrennand]

Do as Tudor says in message 3.

Be aware that sightings of and interactions with AFM's are as bumping into Lord Lucan.

[jpeg1]

As advised above, complain to your local Council. Virgin will have needed Council permission to dig up the road but that would have expired long ago. 

[Gareth_L]

Hello slip_digby. 

Thanks again for bringing this to our attention. 

We can assure, this will be dealt with now after we invited you in for a private chat.

Gareth_L

[slip_digby]

The hole has just been repaired. Thank you all for your help. This forum has been so much more helpful than the Virgin call centre. 

[John_GS]

Hi slip_digby

Thanks for coming back to us. I am glad to hear it's all sorted 🙂

If you do need further assistance, please do let us know.

Best,